Service Level Agreement

1. Uptime commitment

We target 99% monthly uptime for the onboarding dashboard and the app-packaging pipeline, excluding scheduled maintenance and factors outside our reasonable control, such as outages at our hosting or build-tooling providers.

2. Scheduled maintenance

Where possible, scheduled maintenance that may affect availability is announced in advance through the dashboard or by email.

3. Measuring downtime

Downtime is measured from our monitoring systems as the percentage of time the dashboard or build pipeline is unreachable or returns server errors for sustained periods.

4. Exclusions

This SLA does not cover issues caused by your website, your DNS or hosting configuration, third-party app store review timelines, or force majeure events.

5. Requesting a review

If you believe an outage affected your account beyond the committed uptime, contact support@webnativeapp.com with the relevant dates so we can review account-level remedies.

Last updated: July 2, 2026.